Cebu Pacific Admitted Mistake

On December 23, 2009 a Cebu Pacific flight bound to Hong Kong from Manila had an unlikely humanitarian incident which perceived as a discrimination against a person has special needs. Along with his mother, they were both deplane by a flight attendant.

The flight attendant had a wrong judgment relating the basis to the company policy but Cebu Pacific didn't acknowledge, they also cleared that such policy doesn't exist at all, and admitted it was a human error.

I think the magnitude of mistake boomerang big time against the Cebu Pacific. First of all, they need to do a polishing about their flight attendants, a proficiency re-evaluation if they are capable of doing their jobs in accordance to the company policy and regulation because this incident immorally tainted their reputation and insulted their own clients which reflects as a clear negative.

Secondly with this kind of mistake, are we sure enough that these flight attendants are well trained to assist the passengers in greater scale? Are Cebu Pacific's flight attendants do have more flaws that could be detrimental in unprecedented situations wherein their judgment will matter a lot? These are the questions that should be raised because they let an incompetent flight attendant throw an absurd decision. Now I'm thinking are they all the same? A mistake of a single case is a reflection of the training given as for the Cebu Pacific company program.

Lastly, to ponder more about the incident. I think the flight attendant should learn how to assess in relation with the passenger about who should not be boarded in the plane. Special children don't have a disease that can infect, harm or obstruct the operation of the airline. As long as they are escorted by a guardian, there will be no problem. Suffering a Global Developmental Delay doesn't spell violence. Or if the flight attendant has worries about it, conferring the issue to the company authorities will not hurt.

In line with all of these is a clear incompetence of the Cebu Pacific for letting a barbaric flight attendant operate in their company. A lesson learned again for the aviation in the Philippines.